Our Services

Operating since 1998, Procare Investigations is widely acknowledged as a premium investigation provider, capable of managing voluminous referral numbers, and complex personal injury insurance investigations. Our team of specialists sensitively and professionally manage investigations in areas including psychological injuries, fatality claims, public liability matters, CTP accidents, work injury damages, life & permanent disablement claims and recovery matters.

We pride ourselves on high quality, timely and detailed reporting.

Our personal injury investigation services include factual investigations, desktop/background investigations, skip tracing & witness location services, field & static surveillance, forensic accounting & fraud investigations, and process serving.

Our Service Delivery Model ensures we triage each and every file and work closely with our clients to achieve their desired objectives, timeframes & requirements.

Procare approaches general insurance investigations with a thorough understanding of our clients’ claims management practices & decision making requirements. Our dedicated General Insurance Investigation Team collectively possess many decades of experience considering non-disclosure issues, medical & financial misrepresentation, policy inception matters & fraudulent behaviour.

We have refined investigation practices to ensure compliance with the General Insurance Code of Practice (the Code). We have thorough risk management, governance & compliance protocols across all jurisdictions and locations.

Investigation specialities include, but are not limited to, motor vehicle damage & theft, burglary and fire, general liability, property loss including jewellery and personal effects, to name a few.

For two decades, Procare has been assisting clients gather and assess the facts around workplace matters such as formal & informal grievances, conflicts of interest, disciplinary matters, allegations of Code breaches, discrimination & claims of misconduct or inappropriate workplace behaviour.

We work with a variety of clients from international firms to SMEs, and provide a tailored and suitable approach to each and every investigation request.
Our Workplace Investigation team are tertiary qualified in the fields of law, psychology, mediation and human resource management. We would be pleased to work with you to find suitable solutions for your workplace grievance, mediation, training & HR issues.

Procare is a proud service provider to a number of federal and state government agencies. We provide specialised services in the fields of workplace/agency internal investigations, grievance/breach investigations, covert & technical surveillance operations, training services and fraud investigations.

Our team have the requisite qualifications for working with government departments. We apply stringent quality assurance mechanisms & operational processes to ensure we meet the overarching requirements and benchmarks.

Procare Forensics has an expert team of specialised accountants for investigation and analysis of financial information. Our qualifications in accounting and fraud, as well as our investigators’ professional experience with large accounting firms and law enforcement agencies provide members of our Forensic Accounting team with a particular edge.

Our areas of specialisation include:

• Assessment of assets and business activity
• Quantification of loss
• Policy analysis and advice
• Identification of indemnity issues
• Expert witness services