Procare Investigations is a leading provider of ethical, reliable and professional investigation solutions & services.

We offer a range of solutions targeted to the insurance, corporate & government sectors, and tailor our services to meet each client’s specific objectives. Our investigation professionals deliver client-centric, results-focused and fair investigation services to clients and stakeholders nationally.

About Us

Our Approach

Procare’s primary goal is to deliver value and outcomes for its clients. Our service delivery approach focuses on technical excellence, quality information gathering, enhancing customer experience and meeting each stakeholder’s needs. We leverage economies of scale and organisational strength of a large national organisation, whilst meeting the customised needs of each client & jurisdiction. We have a presence in every state and territory, servicing metropolitan and regional locations to ensure we meet the needs of our clients and their customers.

Our focus on delivering consistent service excellence, in a timely and accurate fashion, is our key differentiator.

Our Mission, Vision and Values

Procare is a values-driven organisation with people at the core of our business. Our mission, vision and values provide the foundation on which we deliver services to our clients.

Our culture reflects our strong values, and our values and mission explicitly define how we behave every day and how we treat each other, our clients, and our suppliers.

We believe our clients love engaging with Procare because of our culture – a positive workplace, passionate people and a culture built on integrity and trust.

We leverage our extensive 20+ years’ experience as a service provider to government agencies, multi-national insurers, claim service providers, employers, and insurance risk advisors.
Procare is a values-driven organisation.

Work Together.

We seek partnership & opportunities to learn from one another.

Be Accountable.

Professionalism is important to us. We pledge to be accountable, reliable & competent.

Clarity in Communication.

We take the time to proactively engage, listen & understand.

Find a Solution.

Embrace collaboration and new ways of thinking to find the answers.

Our Daily Mission:

Focused on delivering value for our customers through each and every interaction.

Our Vision:

To be the most respected national Investigation business in Australia.

Procare Investigation’s Core Services

Personal Injury Insurance

General Insurance

Corporate/ Workplace


Procare Forensics

A National Provider backed by a diversified insurance solutions parent group.

Procare Investigations is a member of the Procare Group, a national insurance solutions provider with experts across claims management, claims investigations, legal services, forensic accounting, recoveries, injury management, and wellness services. Procare Group has a presence in every state and territory, servicing metropolitan, regional and rural locations with our services.